Is a Phone Number in a Log Personal Information?
Is a caller phone number in your session logs personal information under the Privacy Act 1988 (Cth)? The definition, the boundary, and what changes the answer.
Is a caller phone number in your session logs personal information under the Privacy Act 1988 (Cth)? The definition, the boundary, and what changes the answer.
Set up AI voice triage on an MSP helpdesk: PSA ticket field mapping for ConnectWise, HaloPSA and Autotask, plus the hard never-by-voice list and the costs.
Your AI receptionist gave a caller clinical advice. What to preserve tonight, whether an Australian notification obligation is engaged, and who owns it now.
A customer says we recorded them without consent: the 24 hour and 7 day triage path for an Australian AI voice agent, and who actually owns the complaint.
Who signs the BAA in a HIPAA AI voice agent stack? A 13 vendor matrix sourced to each vendor’s own page, plus what zero retention really does to coverage.
Vapi, Retell or LiveKit Agents? A worked cost crossover from vendor pricing pages read on 18 September 2026, testing whether the 10,000-minute rule holds.
Where an AI phone agent must stop on an Australian childcare enquiry call, from the 3 Day Guarantee to enrolment record content under regulations 160 to 162.
Voice agent evals pass while real calls fail because the harness graded text, not audio. Nine blind spots by frequency, plus the replay test that names yours.
Promptwatch measured a ChatGPT site: fan-out jump on 8 August 2026. DEJAN AI measured none. Both datasets read at source, plus our own 40-poll ChatGPT series.
LiveKit 1.8.0 moved voice agent traces onto the OpenTelemetry GenAI conventions: what each span means and how to ship them to Langfuse or Datadog natively.