Quick answer: A Talkdesk Voice Essentials seat lists at US$105 a month; Aircall Professional is US$50 billed annually. That US$55 premium is US$550 a month at 10 seats and US$2,750 at 50, before Talkdesk’s separately billed call and AI usage. Aircall suits phone teams; Talkdesk suits contact centres. Prices as at 10 November 2026.
“Aircall vs Talkdesk” is not a choice between two versions of the same product. Aircall sells a cloud business phone system for sales and support teams, with its AI Voice Agents and AI Assist built on top. Talkdesk sells a contact-centre suite (CCaaS): CX Cloud editions with routing, workforce management and quality tools, plus its Autopilot AI agents, Copilot agent assist and Navigator AI routing. This page sets out who each is built for, the plan prices and seat minimums each vendor publishes, how each prices its AI, the contract and SLA terms, and the seat count at which a contact-centre suite starts to pay. Every vendor fact comes from aircall.io, support.aircall.io, legal.aircall.io, talkdesk.com and support.talkdesk.com, read on 10 November 2026, in US dollars.
Where Zian fits next to Aircall and Talkdesk
If the job you are buying for is an AI agent that answers calls and then follows every lead up, Zian AI is our pick for that job over either vendor’s built-in AI. Zian’s agents answer inbound calls 24/7 as an AI receptionist that qualifies callers, books appointments, transfers calls and takes messages, then follow up by voice calls, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger.
Zian is an AI agents platform, not a seat-based phone system or contact-centre suite for human agents; its agents do the answering and chasing. It handles answering machines and voicemail on calls, works in 30+ languages with voice cloning supported, and connects to HubSpot, Salesforce, HighLevel and Zapier. SmartReach AI™ picks the message, channel and timing of each follow-up, and PrecisionPitch AI™ keeps split-testing scripts against real outcomes. Zian’s home page counts 64,521+ qualified sales appointments set and says its AI books 40+ meetings/week for many teams.
Zian is not the only AI on this page that talks to callers: Aircall’s AI Voice Agents answer, book and place outbound calls, and Talkdesk’s Autopilot resolves voice and digital requests. The honest limit is that Zian is in a partnership-application beta with no published prices; each of its three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application. If you would rather have the work done for you, LeadsNow.ai is the done-for-you option: a managed, pay-per-result AI appointment-setting service that runs on Zian, answers leads in under 60 seconds, 24/7, and has set 50,769+ appointments.
Aircall vs Talkdesk: the shortlist
Rows 1 and 2 are our picks when the calls you answer feed a sales pipeline; rows 3 and 4 are compared as phone and contact-centre platforms, in no order of merit. Disclosure: zian.ai publishes this page and Zian AI appears in it, ranked first; LeadsNow.ai is a sister business that runs on Zian. The method is under “How we compared Aircall and Talkdesk”.
| # | Option | What it is | AI that talks to customers | Entry price, as at 10 November 2026 |
|---|---|---|---|---|
| 1 | Zian AI (AI-agent pick) | AI sales and reception agents platform, inbound and outbound | AI receptionist 24/7 (qualifies, books, transfers, takes messages) plus follow-up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger; 30+ languages | No published prices; partnership-application beta; Intel + Widgets listed as Free Forever |
| 2 | LeadsNow.ai (done-for-you pick) | Managed AI appointment setting and lead generation that runs on Zian | Leads answered in under 60 seconds, 24/7; 50,769+ appointments | Pay-per-result |
| 3 | Aircall | Cloud business phone system for sales and support teams; 3-licence minimum on Essentials and Professional | AI Voice Agents: inbound and outbound calls, SMS and WhatsApp, 38 languages; 50 minutes a month included on phone plans | Essentials US$30 a licence a month billed annually; AI US$0.29 a minute after the included 50 |
| 4 | Talkdesk | Contact-centre suite (CX Cloud editions) plus Talkdesk Express for US and Canadian businesses under 50 employees | Autopilot AI agents for voice and digital, “59+ languages”; agentless outbound campaigns in its outbound product | Digital Essentials US$85, Voice Essentials US$105 per user per month; AI and call usage on contract rates |
Who Aircall is built for, and who Talkdesk is built for
Aircall describes itself in its own llms.txt as “an AI-powered, cloud-based phone system and communication platform designed for modern sales and customer support teams”. Its plans are seat-priced phone plans: a softphone, numbers, IVR, call queues, a shared inbox, 250+ integrations and, on Professional, a Power Dialer, smart routing and live monitoring. Unlimited calls within the US and Canada are part of the seat price (“Terms of Use apply”), except inbound calls to toll-free numbers, which Aircall’s pricing table excludes.
Talkdesk describes itself in its llms.txt as “a global customer experience automation (CXA) company, combining AI contact center software with intelligent automation”. Its editions are built around a contact-centre operation: Studio routing, real-time dashboards, business intelligence and quality management in every edition, with custom reporting, screen recording, performance management, workforce management and automated notifications listed on Elite (Talkdesk scopes Elite’s add-ons, below), plus industry-specific “Experience Clouds” for sectors such as financial services, insurance and healthcare. Calls are not part of the seat price: Talkdesk’s help centre says “In addition to your licenses, your Talkdesk contract will include usage rates”, and lists inbound and outbound calls among the billable usage.
The shortest version: Aircall is a phone system that a sales or support team can switch on; Talkdesk is a contact-centre platform that an operations team runs. Talkdesk’s Express offer, covered below, is the exception that brings Talkdesk down to small teams.
Aircall vs Talkdesk pricing, plan by plan
Both vendors publish per-seat list prices. Aircall’s pricing page shows prices billed annually and says “Save 25% by paying annually”; we print only the annual figures we could read on the page today. Talkdesk’s pricing page shows “Per user, Per month” without stating the billing cycle; its Master Subscription Agreement says that, unless the Order Form says otherwise, “Customer shall pay Talkdesk the License Fees annually in advance”.
| Plan | List price, a seat a month | Seat minimum | What the tier adds |
|---|---|---|---|
| Aircall Essentials | US$30, billed annually | 3 licences | Unlimited US and Canada calls; 1 local or toll-free number per plan, extra US$6 a month; 50 AI Voice Agent minutes a month; call recordings and AI transcripts; IVR; HubSpot, Zendesk, Pipedrive; call summaries only with the AI Assist add-on (US$9 a user) |
| Aircall Professional | US$50, billed annually | 3 licences | AI call summaries and conversation intelligence, smart routing, queue callback, Power Dialer, outbound calling campaigns, live monitoring, Salesforce, full API |
| Aircall Enterprise | Custom | 25 licences | Unlimited global calls (Terms of Use apply), API developer support, “Enterprise-grade SLA and compliance (HIPAA, GDPR, SOC2)”, SSO and SCIM |
| Aircall AI Voice Agents, standalone | US$99 a month minimum | None; “it includes 1 user” | The AI agent “with or without a phone system” |
| Talkdesk Digital Essentials | US$85 | None published | Email, chat, SMS and social messaging, Studio and routing, API access, real-time dashboards, Guardian |
| Talkdesk Voice Essentials | US$105 | None published | Voice engagement, speech recognition, voicemail transcription, Studio and routing, business intelligence (Explore), API access |
| Talkdesk Elite | US$165 | None published | Custom reporting, plus screen recording, performance management, workforce management and automated notifications; the pricing page describes Elite as “choose from one of four add-ons”, and the plan comparison lists Workforce Management under add-ons |
| Talkdesk Industry Experience Clouds | US$225 (Government custom-priced) | None published | All Elite capabilities, built for a named industry: financial services, insurance, healthcare and life sciences, retail and consumer goods, travel and hospitality, utilities, and commercial and residential services |
| Talkdesk Express (US and Canada, under 50 employees) | See the next section: two published versions | “Includes 25 licenses” | Voice, SMS and social channels (its Express page also lists email and live chat), Studio, Live and Explore reporting, Autopilot Agentic, Copilot, Navigator; pay-as-you-go credits |
A Talkdesk Voice Essentials seat is 3.5 times the price of an Aircall Essentials seat and 2.1 times an Aircall Professional seat. We could not find a published seat minimum for Talkdesk’s CX Cloud editions on its pricing page, plan comparison, Master Subscription Agreement or help centre, as at 10 November 2026; Talkdesk’s pricing page routes every edition to “contact sales” for add-ons. Aircall’s plans article says “Most plans require a minimum of 3 licenses. Custom plans require at least 25. The Starter AI Plan has no minimum, it includes 1 user.”
Talkdesk Express: two published prices
Talkdesk Express is Talkdesk’s small-business offer, “only available in the US and Canada” and “designed for small businesses of up to 50 employees”. Talkdesk’s own pages describe its price two ways. The Express page says: “You’ll start with $100 in free credits and 25 free licenses to try it out. After that, additional users cost $50 per month.” A help-centre FAQ written for resellers says “The price for Talkdesk Express is $25USD per user per month for named licenses. However, resellers can set their pricing for customers”, its trial article caps the 15-day trial at “a maximum of 10 users”, and its amendments FAQ says licences can be added “up to the maximum limit of 25”, recommending another Talkdesk edition above that. Both say Express runs month to month, and Talkdesk’s pricing page says “No commitment or contract required”. Because the two pages disagree, we do not put an Express figure into the worked bill below; if you are under 50 employees in the US or Canada, ask Talkdesk which version applies before you compare.
Aircall AI vs Talkdesk AI: what each sells and how it is priced
Both vendors now sell AI that talks to customers and AI that helps human agents. The difference is that Aircall publishes a per-minute meter, and Talkdesk prices AI usage under your contract.
| Job | Aircall | Talkdesk |
|---|---|---|
| AI that answers customers | AI Voice Agents (also sold as AI Receptionist): 50 minutes a month on phone plans, then US$0.29 a minute or a bundle | Autopilot (voice or digital): agentic AI agents that “autonomously resolve issues, complete tasks, and trigger workflows”; no price on the pricing page |
| Languages | 38 (Aircall’s September 2026 release notes flag 10 of the 13 newest as Beta) | “59+ languages”; an Autopilot Agentic session can speak “up to 4 languages simultaneously” |
| Booking | The AI Receptionist “reviews your calendar and schedules, reschedules, or cancels appointments on the call itself” | Completes tasks through integrations and workflows; its pricing page quotes a healthcare customer whose patients reschedule, cancel and book through its Epic integration |
| AI that calls out | “Trigger-based outbound calling and voicemail detection”; AI-only outbound campaigns on Essentials; US$0.015 per outbound attempt | Outbound product with “Agentless campaigns” across voice, SMS and email, and predictive, preview, power and agentless dialling modes |
| AI that helps human agents | AI Assist US$9 a user a month (included in Professional); AI Assist Pro US$49 for live coaching | Copilot: next-best-action prompts, knowledge answers, wrap-up summaries; listed in Talkdesk’s help centre as product usage |
| How AI is billed | “Billed to the exact decimal minute (e.g., 66 seconds = 1.10 minutes)”; calls under 15 seconds free; bundles of 1,000, 3,500 and 10,000 minutes at US$250, US$805 and US$1,900 “billed monthly with an annual commitment” | Help centre: usage rates are in your contract and downloadable from the Admin app; the Express FAQ says AI is “billed per interaction, based on the rates defined in the Talkdesk AI Usage Rate Card” |
What this means for a buyer: you can cost Aircall’s AI to the cent before you talk to anyone, and you cannot cost Talkdesk’s AI without a quote. That cuts both ways. Talkdesk’s AI covers more languages and sits inside workforce, quality and routing tools that a contact centre already uses; Aircall’s AI is easier to price and to try, with 100 trial minutes for new accounts. If you are weighing an AI agent against simply adding contact-centre staff, our comparison of AI voice agents against call centres on cost and quality sets out that trade.
The US$55 Seat Premium: when a contact-centre suite starts to pay
The US$55 Seat Premium: at list price, a Talkdesk Voice Essentials seat costs at least US$55 a month more than an Aircall Professional seat. A contact-centre suite starts to pay when what it adds saves each agent more than US$55 of work a month, or when your team hits a size limit that forces the move.
“At least” matters. Aircall’s seat includes unlimited US and Canada calling; Talkdesk bills calls as usage on top, so the true gap for a phone-heavy team is wider than US$55. The table converts the premium into agent time: divide the monthly premium by your own loaded hourly cost per agent. We used US$30 an hour as a placeholder you should replace.
| Seats | Aircall Professional, a month | Talkdesk Voice Essentials, a month | Seat premium, a month | Seat premium, a year | Agent hours a month the suite must save at US$30/h | What changes at this size |
|---|---|---|---|---|---|---|
| 3 | US$150 | US$315 | US$165 | US$1,980 | 5.5 | Aircall’s phone-plan minimum is 3 licences; Talkdesk Express is open to businesses under 50 employees in the US and Canada |
| 10 | US$500 | US$1,050 | US$550 | US$6,600 | 18.3 | Aircall’s Standard onboarding needs 11 users minimum |
| 25 | US$1,250 | US$2,625 | US$1,375 | US$16,500 | 45.8 | Aircall Enterprise (custom price, 25-licence minimum) adds SSO, SCIM and an enterprise SLA |
| 50 | US$2,500 | US$5,250 | US$2,750 | US$33,000 | 91.7 | Talkdesk Express is for businesses of no more than 50 employees (its Express terms), and its reseller FAQ caps Express at 25 licences |
| 100 | US$5,000 | US$10,500 | US$5,500 | US$66,000 | 183.3 | We could not find a published per-seat volume discount from either vendor, as at 10 November 2026; Aircall’s AI minutes get cheaper with volume |
The premium per seat never changes: it is always 1.8 agent hours a month at US$30 an hour (US$55 ÷ US$30). So seat count alone does not decide the question. What decides it is whether you need one of the things the suite adds natively. Talkdesk Elite, at US$165, lists workforce management, screen recording and performance management, but Talkdesk’s pricing page describes Elite as letting you “choose from one of four add-ons” and its plan comparison lists Workforce Management under add-ons, while its plan comparison marks screen recording and performance management as included in Elite, so confirm in your quote whether workforce management is the add-on your US$165 covers. Against Aircall Professional, Elite is a US$115 premium, or 3.8 agent hours a month at US$30. Aircall connects to workforce-management tools such as Playvox WFM and Surfboard through its marketplace, priced by those vendors.
| If this is true of your team | Lean towards | Why, from the vendors’ own pages |
|---|---|---|
| Fewer than 3 people need a phone line | Aircall’s standalone AI plan, or Talkdesk Express if eligible | Aircall phone plans bill 3 licences; its AI plan “includes 1 user”; Express includes licences for businesses under 50 employees in the US and Canada |
| Sales or support team of 3 to about 25, mostly US and Canadian calls | Aircall | US$30 or US$50 a seat with unlimited US and Canada calls; AI priced per minute in public |
| You schedule shifts against forecast call volume | Talkdesk Elite | Talkdesk sells its own Workforce Management, listed on Elite (confirm whether it is your chosen Elite add-on); Aircall relies on partner integrations |
| You need predictive dialling for human agents | Talkdesk | Its outbound product lists predictive, preview, power and agentless modes; Aircall lists a Power Dialer on Professional and AI Voice Agent outbound campaigns on Essentials |
| Customers call in more than 38 languages | Talkdesk | Autopilot lists 59+ languages; Aircall’s AI lists 38 |
| You want to cost the AI before signing | Aircall | US$0.29 a minute, exact decimal minute, published bundles; Talkdesk AI rates are in the contract |
| You may shrink the team inside a year | Aircall on monthly billing | Aircall offers a monthly plan with “no long-term commitment”; Talkdesk’s MSA says quantities “cannot be decreased during the Service Term” |
What 10 and 50 seats cost a month: the worked bill
List prices only, computed by script on 10 November 2026, in US dollars a month, before taxes, international calls, inbound toll-free minutes, texting and carrier registration fees. Assumptions you can change: Aircall billed annually; 30 AI-answered calls a seat each month (300 and 1,500 calls), each lasting 2 minutes 10 seconds, which we count as 2.17 billable minutes (Aircall bills to the decimal minute); Aircall’s 50 included minutes used first; the cheapest published Aircall AI option at each volume. We could not find Talkdesk’s call and AI usage rates published, as at 10 November 2026 (its help centre says they come with your contract), so its usage lines are left for your quote.
| Line | Aircall Essentials | Aircall Professional | Talkdesk Voice Essentials | Talkdesk Elite |
|---|---|---|---|---|
| 10 seats: licences | US$300 | US$500 | US$1,050 | US$1,650 |
| 10 seats: AI agent, 300 calls (651 min) | US$174.29 (601 min × US$0.29) | US$174.29 | Contract rate | Contract rate |
| 10 seats: US and Canada calls | Included | Included | Contract rate | Contract rate |
| 10 seats: published total | US$474.29 | US$674.29 | US$1,050 plus usage | US$1,650 plus usage |
| 50 seats: licences | US$1,500 | US$2,500 | US$5,250 | US$8,250 |
| 50 seats: AI agent, 1,500 calls (3,255 min) | US$805 (3,500-minute bundle, annual commitment) | US$805 | Contract rate | Contract rate |
| 50 seats: US and Canada calls | Included | Included | Contract rate | Contract rate |
| 50 seats: published total | US$2,305 | US$3,305 | US$5,250 plus usage | US$8,250 plus usage |
At 50 seats Aircall’s 3,205 billable AI minutes cost US$929.45 on pay as you go, US$889.45 with the 1,000-minute bundle plus pay as you go, or US$805 with the 3,500-minute bundle, so the bundle is the lowest published option. At 10 seats, 601 billable minutes cost US$174.29 on pay as you go, below the US$250 bundle.
Read the totals with their limbs. The Aircall bundle carries an annual commitment, and Aircall’s plans article says annual-upfront licences “are locked for the year and cannot be reduced mid-term”. A 50-seat team may also be looking at Aircall Enterprise, which has a 25-licence minimum and no list price, so the Professional column is the published ceiling rather than a quote. On Talkdesk, US$5,250 is the licence floor for 50 Voice Essentials seats; calls, Autopilot and Copilot sit on top at contract rates, and Talkdesk’s Agents and Licenses article says you “will not be charged less” for contracted licences you do not use.
Want every caller answered and every lead followed up? Zian’s AI agents answer inbound calls 24/7 as an AI receptionist, place outbound calls, and follow up by SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, with HubSpot, Salesforce, HighLevel and Zapier integrations. Apply For Partnership
Contract terms: monthly, annual and what you can reduce
| Term | Aircall | Talkdesk CX Cloud | Talkdesk Express |
|---|---|---|---|
| Billing options | Monthly (“no long-term commitment”), annual billed monthly, annual upfront, or annual base plus monthly add-ons | “License Fees annually in advance”, unless the Order Form says otherwise | Month to month; “No commitment or contract required” |
| Reducing seats | Monthly plan: yes; annual billed monthly: a contracted minimum stays for the year; annual upfront: “cannot be reduced mid-term” | “Licenses may only be removed at the end of your current contract subscription term” | Users can be added or removed in the platform |
| Renewal | Initial Term renews for the same duration unless either party gives notice at least 30 days before the end | Order Forms renew for equal terms unless the Order Form marks Automatic Renewal “No” or notice is given at least 30 days before the end; fees rise by any “Renewal Uplift” on the Order Form | Monthly renewal |
| Usage billing | AI minutes monthly; unlimited US and Canada calls in the seat | Telco and product usage “billed monthly, on the first day of the month after incurring the costs” | Prepaid credits; “$100 in free credits” to start |
The MSA wording matters most for a team that expects to shrink. Talkdesk’s Master Subscription Agreement says, unless the Order Form says otherwise, that “payment obligations are non-cancelable and fees paid are non-refundable” and “quantities purchased cannot be decreased during the Service Term”. Aircall’s annual-upfront plan locks seats in a similar way. Among the published terms, Aircall’s monthly plan lets a team of any size drop seats mid-year, at a higher seat price; Talkdesk Express allows it too, but only for businesses under 50 employees.
Aircall vs Talkdesk SLA and uptime
Talkdesk publishes more about its service level than Aircall does. Talkdesk’s reliability page says customers can “Take advantage of the Talkdesk 99.999% uptime SLA for our Industry Experience Clouds and Elite editions.” Talkdesk also publishes SLA documents, titled “Service Level Agreement for Resellers”, for Elite and Experience Cloud and for Essentials and Elevate. Each commits Talkdesk to “commercially reasonable efforts” toward 100% monthly availability and sets service credits.
| Monthly availability of the affected service | Talkdesk service credit (reseller SLA documents) |
|---|---|
| 99.99% to 100% | None |
| 99.7% to less than 99.99% | 5% of monthly licence fees for that service |
| Less than 99.7% | 10% of monthly licence fees for that service |
The limbs: credits never exceed 10% of the licence fee in a month and are the “sole and exclusive remedy”; the SLA is contingent on configuring Talkdesk to its documented recommendations; the outage must be continuous; the reseller must be current on payments; the request must reach Talkdesk within 7 days of the month’s end; and outages caused by third-party telecom providers, customer networks, general internet outages, denial-of-service attacks, force majeure and scheduled maintenance are excluded. The Elite document adds that other editions are “subject to the SLA referenced in the Order Form (if any)”.
Aircall’s security page says “Count on our excellent call quality and 99.95% uptime”, and its Enterprise plan lists “Enterprise-grade SLA and compliance (HIPAA, GDPR, SOC2)”. We could not find a published Aircall SLA document with service-credit terms in its Legal Center or on aircall.io, as at 10 November 2026, so ask for it in an Enterprise quote. If your contact centre runs on Genesys or Amazon Connect rather than Talkdesk, our guide to connecting an AI voice agent to Genesys or Amazon Connect covers those two platforms.
Who each option is wrong for
Zian is wrong for a buyer who needs a published price today or a phone system with seats for human agents; it is an AI agents platform in a partnership-application beta. LeadsNow.ai is wrong for a team that wants to run its own scripts and settings in-house; it is a managed, pay-per-result service.
Aircall is wrong for a contact centre that schedules agents against forecast volume and wants workforce management, screen recording and quality management from one vendor, for operations that need predictive dialling, and for callers in languages beyond its 38. Talkdesk is wrong for a small sales team that wants a phone line with calling included at a known price and for buyers who want to cost the AI before a sales call. If Aircall is on your list against another phone system rather than a contact centre, our Aircall vs RingCentral comparison covers that like-for-like choice.
How we compared Aircall and Talkdesk
We read each vendor’s own pricing pages, product pages, llms.txt files, help-centre articles (through the Zendesk API for Talkdesk), legal agreements and SLA documents on 10 November 2026. One evidence rule applies to every row: a price or capability counts only where that vendor’s own page states it, read in context for plan, country, reseller and “contact sales” limits. Where two of a vendor’s own pages disagree, we print both. “We could not find” means we searched the pricing page, plan comparison, legal pages and help centre for the term and its synonyms, with a positive control on each saved file. Zian and LeadsNow.ai are described only from their own published claims. By editorial policy Zian ranks first as the AI-agent pick and LeadsNow.ai second as the done-for-you pick; Aircall and Talkdesk are compared in no order of merit.
Aircall vs Talkdesk: frequently asked questions
Is Aircall cheaper than Talkdesk?
Yes, against Talkdesk’s CX Cloud editions at list price per seat; Talkdesk Express is priced separately. Aircall Professional is US$50 a licence a month billed annually and Talkdesk Voice Essentials is US$105 per user per month (Talkdesk pricing, Aircall pricing). Aircall includes unlimited US and Canada calls; Talkdesk bills calls and AI as usage on contract rates. At 10 seats the licence gap is US$550 a month, as at 10 November 2026.
Does Talkdesk publish its prices?
Its seat prices, yes: US$85 for Digital Essentials, US$105 for Voice Essentials, US$165 for Elite and US$225 for Industry Experience Clouds, per user per month. Its AI and call usage rates are not on the pricing page; Talkdesk’s help centre says your contract includes usage rates, downloadable from the Admin app.
Does Talkdesk have a minimum number of seats?
We could not find a published seat minimum for Talkdesk’s CX Cloud editions, as at 10 November 2026. Talkdesk Express “Includes 25 licenses” for US and Canadian businesses under 50 employees. Aircall needs 3 licences on Essentials and Professional and 25 on Enterprise.
What is Talkdesk Express and how much does it cost?
Talkdesk Express is Talkdesk’s month-to-month offer for businesses of up to 50 employees in the US and Canada. Its page says you start with $100 in free credits and 25 free licences, then “additional users cost $50 per month”; a reseller FAQ in Talkdesk’s help centre says $25 per user per month for named licences, with resellers free to set their own price.
Which has the better AI agent, Aircall or Talkdesk?
They suit different buyers. Aircall’s AI Voice Agents speak 38 languages, book on the call and cost US$0.29 a minute after 50 included minutes. Talkdesk’s Autopilot lists 59+ languages and sits inside Talkdesk’s routing and workforce tools, but its usage rates are set in your contract.
What uptime SLA do Aircall and Talkdesk offer?
Talkdesk’s reliability page cites a 99.999% uptime SLA for Elite and Industry Experience Clouds, and its reseller SLA documents give 5% or 10% service credits below 99.99% and 99.7% availability. Aircall’s security page states 99.95% uptime and its Enterprise plan lists an enterprise-grade SLA; we could not find published credit terms.
Can I cancel Talkdesk or Aircall mid-contract?
Not for convenience on an annual Talkdesk contract: its Master Subscription Agreement says payment obligations are “non-cancelable” and quantities “cannot be decreased during the Service Term”, unless the Order Form says otherwise; its termination clause covers an uncured material breach or insolvency. Aircall’s annual-upfront licences are locked for the year, but its monthly plan has no long-term commitment.
Where every figure on this page comes from
| Figure | Who published it | Link | Date read |
|---|---|---|---|
| Essentials US$30, Professional US$50 a licence a month billed annually; minimums 3, 3, 25; US$6 extra numbers; unlimited US and Canada calls; 50 AI minutes; US$0.29 a minute; bundles US$250 / US$805 / US$1,900 with annual commitment; AI Voice Agents US$99 monthly minimum; “Save 25%”; Power Dialer; enterprise SLA; Standard onboarding 11 users minimum | Aircall | aircall.io/pricing | 10 November 2026 |
| “Most plans require a minimum of 3 licenses”; Starter AI Plan includes 1 user; monthly plan with no long-term commitment; annual upfront licences locked | Aircall | Aircall plans: pricing and flexibility | 10 November 2026 |
| Exact decimal minute; under 15 seconds not billable; 100 trial minutes; US$0.015 per outbound attempt | Aircall | Understanding your AI Voice Agent charges | 10 November 2026 |
| 38 languages; inbound, outbound, SMS and WhatsApp | Aircall | Aircall AI Voice Agent | 10 November 2026 |
| 10 of the 13 newest AI Voice Agent languages flagged Beta | Aircall | Aircall Release Notes, September 2026 | 10 November 2026 |
| Books, reschedules and cancels on the call | Aircall | Aircall AI Receptionist | 10 November 2026 |
| AI Assist US$9, AI Assist Pro US$49 a user a month | Aircall | Aircall AI Assist | 10 November 2026 |
| 99.95% uptime | Aircall | aircall.io/security | 10 November 2026 |
| Initial Term renewal and 30-day notice; no SLA credit terms found | Aircall | Aircall Legal Center | 10 November 2026 |
| Playvox WFM and Surfboard integrations | Aircall | Aircall workforce management integrations | 10 November 2026 |
| Aircall self-description | Aircall | aircall.io/llms.txt | 10 November 2026 |
| Digital Essentials US$85, Voice Essentials US$105, Elite US$165, Industry Experience Clouds US$225 per user per month; tier features; Express box | Talkdesk | talkdesk.com/pricing | 10 November 2026 |
| Workforce Management and Proactive Outbound Engagement add-ons | Talkdesk | Talkdesk plan comparison | 10 November 2026 |
| Express: US and Canada, up to 50 employees, $100 credits, 25 licences, additional users $50 a month, no contract | Talkdesk | talkdesk.com/express | 10 November 2026 |
| Express $25 per named licence (resellers set price); AI billed per interaction; monthly | Talkdesk | Talkdesk Express FAQs: Pricing and Billing | 10 November 2026 |
| Express trial 15 days, maximum 10 users | Talkdesk | Talkdesk Express: Trials | 10 November 2026 |
| Express licences “up to the maximum limit of 25” | Talkdesk | Talkdesk Express FAQs: Amendments and Cancellations | 10 November 2026 |
| Express customer employs no more than 50 employees | Talkdesk | Talkdesk Express Terms of Service | 10 November 2026 |
| Express: Autopilot Agentic, Copilot and Navigator among its capabilities | Talkdesk | Talkdesk Express: Capabilities | 10 November 2026 |
| Aircall AI-led outbound campaigns | Aircall | Aircall Outbound Campaigns | 10 November 2026 |
| Usage rates in your contract; calls and Autopilot billed as usage | Talkdesk | Talkdesk Usage Pricing | 10 November 2026 |
| Usage billed monthly after the month incurred | Talkdesk | Talkdesk Billing FAQ | 10 November 2026 |
| Licences removed only at end of term | Talkdesk | Talkdesk Removing Licenses | 10 November 2026 |
| Not charged less for unused contracted licences | Talkdesk | Talkdesk Agents and Licenses | 10 November 2026 |
| Annual in advance; non-cancelable; quantities cannot be decreased; Renewal Uplift; 30-day non-renewal notice | Talkdesk | Talkdesk Master Subscription Agreement | 10 November 2026 |
| 99.999% uptime SLA for Industry Experience Clouds and Elite | Talkdesk | Talkdesk reliability and availability | 10 November 2026 |
| Service credits 5% / 10%; 10% cap; 7-day request; exclusions | Talkdesk | Talkdesk SLA, Elite and Experience Cloud and Essentials and Elevate | 10 November 2026 |
| Autopilot 59+ languages | Talkdesk | Talkdesk Autopilot | 10 November 2026 |
| Up to 4 languages in one Autopilot Agentic session | Talkdesk | Autopilot Agentic: Overview | 10 November 2026 |
| Agentless campaigns; predictive, preview, power and agentless dialling | Talkdesk | Talkdesk outbound engagement | 10 November 2026 |
| Talkdesk self-description | Talkdesk | talkdesk.com/llms.txt | 10 November 2026 |
| Seat premiums, agent-hour conversions and worked bills | Zian (calculated from the rows above; US$30 an hour is a placeholder) | This page | 10 November 2026 |
Need an AI agent that answers every call and follows every lead up? Zian works in 30+ languages across voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger. Apply For Partnership