Zoom Phone vs Teams Phone: Cost, AI and Calling

Quick answer: For 25 US users billed annually, Microsoft Teams Phone with Calling Plan costs US$5,100 a year in addition to Microsoft 365, while moving 25 users from Zoom Workplace Pro to Pro Plus (which adds Zoom Phone US & CA Unlimited) costs US$1,902.50 more. With five queue supervisors and an AI receptionist answering 300 two-minute calls a month, our worked bill comes to about US$6,240–7,140 on Microsoft and US$5,202.50 on Zoom. As at 12 November 2026.

“Zoom Phone vs Teams Phone” is rarely a fresh choice. Most teams asking it already pay for either Zoom Workplace or Microsoft 365, and want to know what the cloud phone adds. This page compares Microsoft Teams Phone Standard, Teams Phone with Calling Plan and the Teams Phone that ships inside Microsoft 365 E5 against Zoom Phone US & CA Metered, US & CA Unlimited, Pro Plus, Business Plus and Global Select. It covers routes to the phone network (Microsoft Calling Plans, Operator Connect, Direct Routing, Teams Phone Mobile), AI features (Teams Phone Agent, Copilot in Teams Phone, the Teams Premium Queues app, Zoom Virtual Agent Receptionist), A2P 10DLC texting with The Campaign Registry (TCR), and emergency calling. Every figure comes from Microsoft’s or Zoom’s own pages, read on 12 November 2026, in US dollars.

Where Zian fits: an AI agents platform, not a phone system

If the job behind your phone decision is answering every caller and then chasing the lead until an appointment is booked, Zian AI is our platform pick for that job. Zian AI is a standalone AI sales and reception agents platform, not a phone system (carrier, CPaaS or contact centre) and not an add-on to one, and it has no published integration with Zoom Phone or Microsoft Teams Phone.

Its AI Receptionist answers inbound calls 24/7, qualifies callers, books appointments, transfers and takes messages. Its agents run outbound follow-up by voice calls, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, handle answering machines and voicemail, work in 30+ languages with voice cloning supported, and connect to HubSpot, Salesforce, HighLevel and Zapier through API and CRM integrations. Zian’s home page reports 64,521+ qualified sales appointments set and a 2,736% increase in lead contact rates.

The honest limit: Zian is in a partnership-application beta with no published prices. Each of its three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application. If you would rather have the work run for you, LeadsNow.ai is the done-for-you option: a managed, pay-per-result AI appointment-setting service that runs on Zian, answers leads in under 60 seconds, 24/7, and has set 50,769+ appointments.

Zoom Phone vs Teams Phone: the shortlist

Rows 1 and 2 are our picks when answered calls feed a sales pipeline. Rows 3 and 4 are the head-to-head and are not ranked against each other; the decision table further down says which fits whom.

#	Option	What it is	AI that answers calls	Entry price, as at 12 November 2026
1	Zian AI	Standalone AI sales and reception agents platform: AI receptionist 24/7 plus outbound follow-up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger	Yes: answers, qualifies, books, transfers, takes messages	No published price; partnership-application beta; Intel + Widgets listed as Free Forever
2	LeadsNow.ai	Done-for-you AI appointment setting that runs on Zian	Managed for you; leads answered in under 60 seconds, 24/7	Pay-per-result
3	Microsoft Teams Phone	Cloud phone system native to Microsoft Teams; needs a Teams licence	Teams Phone Agent, billed in Copilot Credits	Teams Phone Standard US$10 a user a month, paid yearly, before any calling plan
4	Zoom Phone	Zoom’s cloud phone system, sold alone or bundled with Zoom Workplace	Zoom Virtual Agent Receptionist, billed per minute	US & CA Metered US$10.50 a user a month, billed annually

How we built this table. A vendor fact counts only when that vendor’s own pricing page, product page, Microsoft Learn article or Zoom Technical Library article states it, read in context for plan, country and preview limits. Zoom’s pricing pages load prices with JavaScript, so we read each page as rendered for a US visitor and checked monthly figures against the pricing data the page itself loads. Zian and LeadsNow.ai are described only from their own published claims. Disclosure: zian.ai publishes this page and Zian AI appears in it, ranked first; LeadsNow.ai is a sister business that runs on Zian.

Zoom Phone vs Teams Phone pricing, plan by plan

Microsoft’s Teams Phone page and Zoom’s Zoom Phone pricing page print these US list prices per user per month, read on 12 November 2026. Every Microsoft price on that page is “paid yearly” on an “Annual subscription–auto renews”; Zoom’s annual prices are “billed annually as a single upfront charge”. Compare annual with annual.

Plan	Annual billing, per user a month	What calling it includes	What else you must already have
Microsoft Teams Phone Standard	US$10	None: add a Calling Plan, Operator Connect or Direct Routing	“A separate license for Microsoft Teams is required”
Teams Phone with pay-as-you-go calling (US)	US$13	A phone number with metered outbound minutes from Microsoft	A Teams licence
Teams Phone with Calling Plan (US)	US$17	A phone number and 3,000 outbound domestic minutes in the US, UK and Canada (1,200 elsewhere)	A Teams licence; “available in specific markets”
Teams Phone with domestic and international calling	US$34	3,000 domestic or 600 international outbound minutes (US, UK, Canada)	A Teams licence
Microsoft 365 E5	US$60 (annual commitment)	Teams Phone included in the version with Teams; no calling plan	Nothing: it is the suite
Zoom Phone US & CA Metered	US$10.50	Metered domestic calling, a domestic number	Nothing; Zoom shows it on the Unlimited card as “available at checkout”
Zoom Phone US & CA Unlimited	US$16	Unlimited US and Canada calling, a domestic number	Nothing: “added to Workplace Basic”
Zoom Workplace Pro Plus	US$20.50	Phone US & CA Unlimited	Nothing: “added to Workplace Pro” (Workplace Pro alone is US$14.16)
Zoom Workplace Business Plus	US$24.50	Phone US & CA Unlimited	Nothing: “added to Workplace Business” (Business alone is US$18.33); sold through Contact Sales

Three limbs change how these compare. First, Microsoft’s calling-plan component is “sold inclusive of all required taxes and fees, including 911 fees”, while the phone-system component is tax-exclusive; Zoom’s prices “exclude applicable taxes and fees”. Second, Microsoft’s Teams Phone page prints no monthly-commitment price; its Microsoft 365 business FAQ describes monthly-commitment and annual-commitment options and says annual commitments paid upfront get no refund if cancelled early (its footnote allows a 7-day cancellation window for a prorated refund once a paid subscription begins), so ask for the monthly price before you assume one. Zoom’s toggle reads “Annually (Save up to 15%)”, and its page data lists Pro Plus at US$24 and Business Plus at US$29 a month on monthly billing. Third, Microsoft adds “Contact Sales for custom pricing on calling solutions”, so a large tenant may not pay list.

The suite-delta rule: price the phone as what it adds

We call it the suite-delta rule: compare what the phone adds to the suite your users already pay for, not the phone’s list price. On Zoom, the phone arrives as a bundle, so the cost of adding it to Workplace Pro is the difference between Pro (US$169.90 a year in Zoom’s page data, shown as US$14.16 a month) and Pro Plus (US$246 a year): US$76.10 per user a year. From Workplace Business to Business Plus it is US$74.10 (US$219.90 to US$294). On Microsoft there is no bundle delta. A Microsoft 365 Business or E3 user who wants a phone number and domestic calling from Microsoft adds Teams Phone with Calling Plan at US$204 a year (US$17 × 12).

The rule flips in two cases. If you already pay for Microsoft 365 E5, Teams Phone is already in your suite and you only buy the route to the phone network. And if your carrier contract is good, Teams Phone Standard at US$10 plus Operator Connect or Direct Routing can undercut the US$17 Calling Plan bundle; Microsoft does not print operators’ prices, so that number comes from your operator. Upgrading from E3 (US$39) to E5 (US$60) just to get Teams Phone costs US$6,300 a year for 25 users, more than Teams Phone with Calling Plan, and still includes no calling plan.

What 25 users cost for a year: the itemised bill

This is the bill for a 25-person US office that already pays for its suite, worked from each vendor’s list prices before tax. Assumptions you can change: annual billing; every user needs a direct number and domestic calling; five people use queue tools; an AI receptionist answers 300 calls a month averaging about two minutes; staff send and receive 2,000 text segments a month; no international calling.

Line item	Microsoft (on Microsoft 365 with Teams)	Zoom (on Zoom Workplace Pro)
25 phone licences with domestic calling	US$5,100 (Teams Phone with Calling Plan, 25 × US$17 × 12)	US$1,902.50 (Pro to Pro Plus, 25 × US$76.10)
Queue tools for five users	US$600 (Teams Premium, which Microsoft requires for every Queues app user: 5 × US$10 × 12)	US$1,500 (Zoom Phone Customer Engagement Pack, which Zoom’s Customer Engagement Pack page prices at US$300 a user a year billed annually: 5 × US$300)
AI receptionist, 3,600 calls a year	US$540–1,440 (Teams Phone Agent: 54,000–144,000 Copilot Credits at Microsoft’s pay-as-you-go US$0.01 each; calls that also book appointments fall in its heavy tier and cost more; see the AI section)	US$1,800 (7,200 minutes × US$0.25, annual rate through Zoom sales); US$2,160 at the US$0.30 monthly prepay
Texting, 2,000 segments a month in and out	US$0: inside the pooled 5,000 a month (25 × 200) included with Domestic Calling Plans	Not added to the total: up to US$204 a year (24,000 × US$0.0085) if the US rate on Zoom’s rates page applies to your plan, which also lists “Domestic SMS & MMS”
AI call summaries	Not added: intelligent recap of PSTN calls comes with Teams Premium (US$10 a user a month, paid yearly; already bought for the five queue users above, US$2,400 a year for the other 20), and Copilot in Teams Phone needs a Microsoft Copilot licence (Microsoft 365 Copilot add-on US$30 a user a month, paid yearly: US$9,000 for 25; on a Business plan of up to 300 users, Microsoft 365 Copilot Business is US$21, shown at US$18 in a first-year offer that runs to 31 December 2026)	Included: post-call summaries, voicemail prioritisation and task extraction on the Phone card
Extra main number for the receptionist	Excluded: a resource account licence is free; service number price not on the Teams Phone page	Excluded: US$5 a month per additional number if you need one
Year-one total	US$6,240–7,140	US$5,202.50 (US$5,562.50 at the monthly receptionist rate)

Per seat that is about US$20.80–23.80 a month on Microsoft and US$17.34 on Zoom. Two things narrow or reverse the gap. A business not yet on Zoom Workplace pays the full US$16 for US & CA Unlimited (US$4,800 for 25), which puts Zoom at US$8,100 with the same add-ons, above the Microsoft range. And Microsoft’s calling-plan price already includes US taxes and 911 fees, while Zoom’s excludes them. Without the AI receptionist and queue tools, the phone lines alone are US$5,100 on Microsoft against US$1,902.50 (or US$4,800 standalone) on Zoom.

AI in Teams Phone and Zoom Phone: what you get and what you pay for

Both vendors split AI into features bundled with the seat and an agent that answers callers on a usage meter. Zoom also sells its AI receptionist apart from Zoom Phone: its receptionist pricing page lists Receptionist for Any Phone, “Compatible with Zoom Phone or any business phone system”, starting at US$25 for 100 minutes a month, billed annually.

AI capability	Microsoft Teams Phone	Zoom Phone
Included with the seat	Voice isolation and other standard Teams AI features with a Microsoft 365 or Teams licence	Post-call summaries, voicemail prioritisation and task extraction on the US & CA Unlimited card
Call summaries and recaps	Copilot in Teams Phone needs a Microsoft Copilot licence (Business plans sold “with Copilot” list “Chat, call, and catch up with Copilot in Microsoft Teams”); intelligent recap of PSTN calls comes with Teams Premium (US$10)	On the Phone card; the ZoomMate AI add-on is US$20 a month on monthly billing
AI that answers callers	Teams Phone Agent, generally available since 30 September 2026; answers questions, books appointments, routes to agents and queues	Zoom Virtual Agent Receptionist for Zoom Phone; answers questions, books appointments, routes, warm-transfers
How the answering AI bills	Copilot Credits from “an assigned, funded Copilot spending policy”; without one it “acts as an auto attendant”	From US$0.25 a minute billed annually (“Contact Sales for Annual pricing options”), US$0.30 a minute as a monthly prepay in Zoom’s pricing data, plus Zoom Phone
Booking	Microsoft Bookings shared booking pages, or a custom booking system through API endpoints	Google Calendar, Microsoft Outlook/Exchange and Zoom Scheduler
Trial	Teams Phone Standard (the seat, not the agent): “Try free for one month”	Receptionist: “Free trial with 100 minutes”, included with Phone plans
Country limits	“Teams Phone Agent is not supported for use in India”	Zoom’s rates page: “India does not currently support the purchase of Zoom Phone”

The meter is where the two differ most. Zoom prints a per-minute rate, so call length is the whole bill. Microsoft prints no per-call or per-minute rate on the Teams Phone Agent billing page; it points to its Copilot Credit Estimator. That estimator puts a light call (about 0–60 seconds, one to two agent actions) at 5–15 credits, a medium call (about 1–2 minutes, three to five actions) at 15–40, and a heavy call (over two minutes) at 40 or more. Microsoft’s Copilot Studio pricing page on Azure lists pay-as-you-go Copilot Credits at US$0.01 each, the rate the estimator’s own worked examples also use, and the Teams Phone Agent billing page lists pay-as-you-go among its billing methods. Microsoft’s Copilot Studio page also sells packs of 25,000 credits for US$200 a pack a month, and Microsoft’s Copilot Studio licensing page says unused credits do not carry over to the next month. Our bill uses 4,500–12,000 credits a month (US$45–120 at US$0.01), less than one pack, so we price credits at the pay-as-you-go US$0.01; a tenant that buys a pack instead pays US$200 a month (US$2,400 a year) however few credits it uses. The estimator puts calls that combine questions with scheduling in its heavy tier (40 or more credits), so a receptionist that books most callers will cost more than our range. Treat it as an estimate until your tenant’s cost-management dashboard shows real consumption.

Supervisors are the other difference. Microsoft’s Queues app gives leads real-time and historical queue metrics and monitor, whisper, barge and takeover, but “Users must have a Teams Phone and a Teams Premium license to use Queues app”. Zoom sells call-queue analytics as its Customer Engagement Pack. If you plan to plug a third-party AI agent into either phone system instead, our guides on connecting an AI voice agent to Microsoft Teams Phone and putting an AI voice agent on RingCentral or Zoom Phone walk through each route and its documented limits. For Zoom’s per-minute receptionist against a per-conversation rival, our Dialpad vs Zoom Phone comparison works the crossover.

Calling plans, Operator Connect and Direct Routing vs Zoom’s routes

Microsoft’s PSTN connectivity guide names four ways to connect Teams Phone to the phone network, and a tenant can mix them. Zoom sells regional plans, a global flat-rate plan, a carrier-neutral licence, and a service that runs inside Teams.

Route	Who supplies numbers and calling	Price, as at 12 November 2026
Microsoft Calling Plan	Microsoft, “with a 99.999% reliability Service Level Agreement (SLA)”	Bundled with Teams Phone: US$13 pay-as-you-go, US$17 domestic, US$34 domestic and international
Operator Connect	A certified third-party operator; “requires a contract with a third-party service provider”	Teams Phone Standard US$10 plus the operator’s charges
Teams Phone Mobile	A certified mobile operator; user numbers only, no auto attendant or call queue numbers	Teams Phone Standard plus the operator’s charges
Direct Routing	Any operator, through a certified session border controller (SBC) you or a provider run	Teams Phone Standard plus SBC and operator costs
Zoom regional plans	Zoom: US/Canada, UK/Ireland or Australia/New Zealand	US & CA Metered US$10.50, Unlimited US$16, billed annually
Zoom Global Select	Zoom, in “over 40 countries and territories” at “one flat price per user”	US$22 a month billed annually, US$25 monthly (Zoom’s page data)
Zoom Phone Pro / Bring Your Own Carrier	Your carrier; Zoom Phone Pro has no direct dial number	Contact Zoom
Zoom Phone for Microsoft Teams	Zoom, as a direct routing service inside the Teams client	Needs a Microsoft Phone System licence and a Zoom Phone for Microsoft Teams licence

The last row matters for mixed shops. Zoom’s Zoom Phone for Microsoft Teams guide says users keep the Teams client while “all calls are routed across Zoom Phone’s telephony infrastructure on the backend”, and lists Teams call queues and auto attendants among supported features. The same guide says it “does not currently support native short messaging service (SMS) functionality within the Teams client” and suggests Zoom’s in-app integration for Microsoft Teams for SMS. One Microsoft limb also binds mixed setups: its voice-applications reference says “Transfers between Calling Plan, Operator Connect, and Direct Routing trunks aren’t supported” for voice applications.

Texting from Teams Phone and Zoom Phone

Both vendors require US business texting to be registered with The Campaign Registry before messages go out. The differences are where texting works and what it may be used for.

Texting fact	Microsoft Teams Phone	Zoom Phone
Where it works	“only available on Calling Plan phone numbers in the United States (including Puerto Rico) and Canada”; Microsoft says US/Canada SMS “is currently being rolled out for general availability”	“only available in the US, Canada, UK, and Australia”; not New Zealand or Ireland; MMS and international SMS US/Canada only
Which plans	Teams, Teams Phone and a Microsoft Teams Calling Plan; not Operator Connect or Direct Routing numbers	US/CA: Metered, Unlimited, Pro Plus, Business Plus
What it may be used for	1-to-1 conversations; “does not support marketing, bulk messaging, automated alerts, or API-driven interactions”	Users may send any message by default, after a consent warning in the app
Included and overage	200 a month per Domestic Calling Plan user, pooled, inbound plus outbound; then US$0.0075 a segment plus carrier fees	“Domestic SMS & MMS” on the plan; rates page lists US SMS at US$0.0085 a segment and MMS at US$0.013 a message, both directions
Registration time	Brand review “may take two business days”; rejected applications may take 4 to 6 weeks to reprocess	Brand approval “in most cases” 1–2 hours; campaign review up to 4 weeks; activation up to three business days
Other limits	One brand and one campaign per tenant; 49 numbers by default; no toll-free, short code, MMS or attachments; low-volume carrier caps such as 75 a minute per campaign (AT&T) and 2,000 a day per brand (T-Mobile)	One brand and one campaign by default; a valid Tax ID, not a Social Security Number; more than 49 numbers needs justification

If you text customers at volume or from an automated system, Microsoft’s campaign wording rules SMS in Teams out, and Zoom’s 10DLC review still applies. Our page on how long A2P 10DLC registration takes covers TCR’s side of the wait.

Emergency calling on Teams Phone and Zoom Phone

Microsoft’s dynamic emergency calling guide says Microsoft Calling Plans, Operator Connect partners and Teams Phone Mobile partners “provide dynamic emergency routing services for users in the United States and Canada”, using the Teams client’s detected location. Direct Routing customers must also connect an Emergency Routing Service provider in the US and Canada, or configure their SBC for an Emergency Location Identification Number (ELIN), and turn on PIDF-LO location delivery. Security desk notifications work with Calling Plans, Operator Connect and Direct Routing.

Zoom’s emergency services guide says US and Canada calls on Zoom’s own calling carry the address inside the call using PIDF-LO, and nomadic emergency services detect where a hybrid worker is when they dial. Elsewhere, Zoom pre-registers addresses or ELINs with its carriers. The limb to read twice: on Bring Your Own Carrier numbers “the customer is responsible” for keeping addresses current, and “Zoom does not send any address information to BYOC carriers.” Microsoft’s equivalent is that Direct Routing puts emergency routing on you and your providers.

Pick Teams Phone if, pick Zoom Phone if: the decision table

Your situation	Better fit	Why, from the vendors’ pages
Staff live in Teams all day and you are on Microsoft 365 E5	Teams Phone	Teams Phone is already in E5; you buy only calling
Staff live in Teams, on Business or E3, lowest phone cost wins	Price both: Teams Phone with Calling Plan (US$17) or Zoom Phone for Microsoft Teams	Zoom’s route keeps the Teams client but needs both a Microsoft Phone System licence and a Zoom licence, and has no native SMS in the Teams client (Zoom points to its in-app Teams integration for SMS)
Already on Zoom Workplace Pro or Business	Zoom Phone via Pro Plus or Business Plus	US$76.10 or US$74.10 per user a year adds unlimited US and Canada calling
Need texting in the UK or Australia	Zoom Phone	Microsoft’s SMS in Teams is US/Puerto Rico/Canada only
Need a per-minute price for the AI receptionist before you buy	Zoom Phone	Zoom prints US$0.25 and US$0.30 a minute; Teams Phone Agent bills in Copilot Credits by call complexity
Want queue supervision with monitor, whisper, barge and takeover in the Teams client	Teams Phone plus Teams Premium	The Queues app requires Teams Premium for every user
Staff in many countries on one price	Zoom Global Select, or Teams Phone with Operator Connect	Zoom: one flat price in over 40 countries and territories; Microsoft: certified operators by country

Who each option is wrong for

• Teams Phone is wrong for a Microsoft 365 Business or E3 customer on a tight phone budget who has no carrier deal, because the US$17 Calling Plan bundle is a full add-on with no suite discount; for anyone who needs to text outside the US, Puerto Rico and Canada; and for teams that want to send automated or bulk texts from their phone numbers.
• Zoom Phone is wrong for a company whose staff will not leave the Teams client, unless it pays for both licences under Zoom Phone for Microsoft Teams; for anyone who texts from New Zealand or Ireland; and for metered seats that make many outbound calls.
• Both are the wrong place to start if the real job is a sales pipeline rather than a phone system: answering, qualifying, booking and then chasing the lead across several channels. That is a choice of AI agents platform, not of phone system.

Frequently asked questions

Is Zoom Phone or Teams Phone cheaper?

On list prices billed annually, Zoom Phone US & CA Unlimited is US$16 a user a month and Microsoft Teams Phone with Calling Plan (US) is US$17. The gap widens if you already pay for a suite: moving 25 users from Zoom Workplace Pro to Pro Plus adds US$1,902.50 a year, while adding Teams Phone with Calling Plan to Microsoft 365 adds US$5,100. Add five Customer Engagement Pack seats and an AI receptionist answering 300 two-minute calls a month and the order flips for a business not yet on Zoom Workplace: our worked bill is US$8,100 on Zoom against US$6,240–7,140 on Microsoft. Prices as at 12 November 2026.

Is Teams Phone included in Microsoft 365?

Only in some suites. Microsoft lists Teams Phone in Microsoft 365 E5 (US$60 a user a month, annual commitment) and in E7 (US$99, which includes E5) but not in E3 or the Business plans, where it is an add-on. Even with E5 you still need a route to the phone network: a Microsoft Calling Plan, Operator Connect or Direct Routing.

Can Teams Phone send text messages?

Yes, but narrowly. Microsoft says SMS in Teams works only on Calling Plan numbers in the United States (including Puerto Rico) and Canada, needs a registered brand and campaign, and supports 1-to-1 conversations, not marketing, bulk messaging, automated alerts or API-driven messages. Microsoft’s SMS planning guide lists 200 included messages a month per Domestic Calling Plan user, pooled across the tenant.

Does Zoom Phone or Teams Phone have an AI receptionist?

Both do. Zoom sells Virtual Agent Receptionist for Zoom Phone from US$0.25 a minute billed annually through sales, or US$0.30 a minute as a monthly prepay. Microsoft’s Teams Phone Agent became generally available on 30 September 2026 and is billed in Copilot Credits from a funded spending policy; without one it behaves as a plain auto attendant.

Can I use Zoom Phone inside Microsoft Teams?

Yes. Zoom sells Zoom Phone for Microsoft Teams, a direct routing service that carries Teams calls over Zoom’s phone network. Zoom says it needs both a Microsoft Phone System licence and a Zoom Phone for Microsoft Teams licence, and that SMS is not natively supported in the Teams client; for SMS it suggests adding Zoom’s in-app integration for Microsoft Teams.

Can Zian replace Zoom Phone or Teams Phone?

No. Zian AI is a standalone AI sales and reception agents platform, not a phone system and not an add-on to one, and it has no published integration with Zoom Phone or Teams Phone. Its agents answer inbound calls as an AI receptionist and follow up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger.

Where every figure on this page comes from

Figure	Who published it	Link	Date read
Teams Phone Standard US$10, pay-as-you-go US$13, with Calling Plan US$17, domestic and international US$34, paid yearly; 3,000 / 1,200 / 600 minutes; taxes and 911 fees footnote; Teams licence required	Microsoft	Microsoft Teams Phone	12 November 2026
Microsoft 365 E7 US$99 (includes E5), E5 US$60, E3 US$39 (annual commitment); Teams Phone in E5 and E7; Microsoft 365 Copilot add-on US$30	Microsoft	Microsoft 365 Enterprise plans and pricing	12 November 2026
Monthly and annual commitment options; no refund on early cancellation of upfront annual commitments; 7-day prorated cancellation window; Microsoft 365 Copilot Business US$21 (US$18 first-year offer, 1 July to 31 December 2026), up to 300 users	Microsoft	Microsoft 365 for business plans and pricing	12 November 2026
Teams Premium US$10, paid yearly; Queues app requires Teams Phone	Microsoft	Microsoft Teams Premium	12 November 2026
Queues app needs Teams Phone and Teams Premium; queue features	Microsoft Learn	Manage Queues app for Microsoft Teams	12 November 2026
Teams Phone Agent licensing, Copilot Credits, free resource account licence; no transfers between trunk types	Microsoft Learn	Voice applications prerequisites and licensing	12 November 2026
Teams Phone Agent generally available 30 September 2026; not supported in India	Microsoft Learn	Setup – Teams Phone Agent	12 November 2026
Funded spending policy required, else auto attendant	Microsoft Learn	Teams Phone Agent usage-based billing	12 November 2026
Light 5–15, medium 15–40, heavy 40+ credits per call; US$0.01 per credit in examples	Microsoft (Copilot Credit Estimator, linked from the billing page)	Teams Phone Agent usage-based billing	12 November 2026
Pay-as-you-go Copilot Credits US$0.01 each	Microsoft	Copilot Studio pricing (Azure)	12 November 2026
Copilot Credit packs: 25,000 credits for US$200 a pack a month	Microsoft	Microsoft Copilot Studio	12 November 2026
Unused pack credits do not carry over to the next month	Microsoft Learn	Copilot Studio licensing	12 November 2026
Bookings and custom API booking for Teams Phone Agent	Microsoft Learn	Appointment tools for Teams Phone Agent	12 November 2026
Copilot in Teams Phone needs a Copilot licence; intelligent call recap with Teams Premium	Microsoft Learn	Overview of AI in Microsoft Teams	12 November 2026
Four PSTN options; 99.999% Calling Plan SLA; Teams Phone Mobile number limits	Microsoft Learn	PSTN connectivity options	12 November 2026
SMS countries, licences, 200 / 100 / 0 included, pooling, US$0.0075 a segment, rate limits, one brand and campaign, 49 numbers	Microsoft Learn	Plan for SMS in Teams	12 November 2026
SMS 1-to-1 only; 4 to 6 weeks for rejected applications	Microsoft Learn	Set up a Campaign for SMS in Teams	12 November 2026
Brand review may take two business days	Microsoft Learn	Create a Brand for SMS in Teams	12 November 2026
Dynamic emergency routing in the US and Canada; Direct Routing ERS/ELIN and PIDF-LO	Microsoft Learn	Configure dynamic emergency calling	12 November 2026
Security desk notifications by route	Microsoft Learn	Plan and manage emergency calling	12 November 2026
Zoom Phone Metered US$10.50, Unlimited US$16, Pro Plus US$20.50, Business Plus US$24.50, billed annually; “Save up to 15%”; extra number US$5; 100-minute receptionist trial; upfront annual billing	Zoom	Zoom Phone pricing	12 November 2026
Customer Engagement Pack US$300 a user a year billed annually, US$25 a user a month billed monthly	Zoom	Zoom Phone Customer Engagement Pack	12 November 2026
Pro Plus US$24 and Business Plus US$29 monthly; Global Select US$22 annual, US$25 monthly; Pro Plus US$246 and Business Plus US$294 a year	Zoom (pricing data loaded by its pricing page)	Zoom Phone pricing	12 November 2026
Workplace Pro US$14.16 (US$169.90 a year), Business US$18.33 (US$219.90 a year); ZoomMate US$20	Zoom	Zoom Workplace pricing	12 November 2026
Virtual Agent Receptionist US$0.25 a minute billed annually plus Zoom Phone; Receptionist for Any Phone from US$25 for 100 minutes a month billed annually; annual via sales; US$0.30 monthly prepay (page data); calendar integrations; SMS support	Zoom	Receptionist pricing	12 November 2026
US SMS US$0.0085 a segment, MMS US$0.013 a message, inbound and outbound; Zoom Phone not sold in India	Zoom	Zoom Phone international calling and SMS rates	12 November 2026
Zoom SMS countries and plans; MMS and international SMS US/Canada only	Zoom Technical Library	SMS field guide: Requirements	12 November 2026
Zoom 10DLC: 1–2 hours brand, up to 4 weeks campaign, three business days activation, Tax ID, 49 numbers	Zoom Technical Library	10DLC Compliance	12 November 2026
PIDF-LO in US/Canada, nomadic emergency services, BYOC address responsibility	Zoom Technical Library	Types of Emergency Services	12 November 2026
Zoom Phone for Microsoft Teams: direct routing service, two licences, no native SMS	Zoom Technical Library	Zoom Phone for Microsoft Teams	12 November 2026
25-seat bill, suite deltas (US$76.10, US$74.10), E3-to-E5 US$6,300, per-seat figures and credit-cost range	zian.ai arithmetic from the rows above	This page	12 November 2026
64,521+ appointments and 2,736% contact-rate increase (Zian); 50,769+ appointments and under 60 seconds (LeadsNow.ai)	Zian AI; LeadsNow.ai	zian.ai; leadsnow.ai	12 November 2026