How to Write a System Prompt for a Voice AI Agent
How to write a system prompt for a voice AI agent: eight labelled sections, spoken-output and turn rules, tool preambles and a measured 778-token template.
How to write a system prompt for a voice AI agent: eight labelled sections, spoken-output and turn rules, tool preambles and a measured 778-token template.
Ofcom’s silent and abandoned call rules apply to AI voice agents. 3% is not a safe harbour, the 2-second rule covers a message, and “live agent” is undefined.
Connect an AI voice agent to 3CX, FreePBX or Asterisk: three paths, a tested PJSIP trunk, RFC 4733 DTMF, NAT fixes and REFER transfers back to extensions.
Gemini Live API vs OpenAI Realtime and GPT-Live for phone agents: 8 kHz G.711 audio, SIP, session limits and a 5-minute call priced on rates read 26 Sep 2026.
Why is my AI voice agent not following its instructions? Of 23 public reports we classified, 10 never had the instruction in force. A test and fix per cause.
Autopilot vs copilot AI SDR modes audited at source: which of six vendors let a person hold each of five gates, who sets them, and what approval costs.
One voice agent or several? The two-policy rule for when to split, what the next agent remembers by default, and five documented ways an in-call handoff fails.
Put an AI voice agent in front of Genesys Cloud or Amazon Connect: four integration surfaces, what each vendor’s docs permit, and where the agent’s turn ends.
When does an AI voice reseller become a carriage service provider? Section 87 of the Telecommunications Act 1997, the billing-name test, TIO and registration.
Which AI email agents update your CRM? We read 7 vendors’ docs: what a reply writes, from activity logs to deal stages, via 5 mechanisms and 4 trigger types.