Quick answer: Buying Google Workspace only for the phones? Dialpad Connect Standard, US$15 a user a month billed annually, beats Google Voice Standard plus Business Starter at US$27 (US$150 against US$270 at 10 users). Already on Workspace? Voice Standard’s US$20 beats Dialpad’s US$27 monthly price, not its annual one, and Voice Starter’s US$10 (up to 10 users, no phone menu) beats both. Of the two, only Dialpad sells an AI agent that answers calls; we found none on Google Voice. As at 8 November 2026.
Google Voice is a calling add-on to Google Workspace (Starter, Standard, Premier). Dialpad sells business calling as Dialpad Connect (Standard, Pro, Enterprise), plus contact-centre, sales and AI-agent products. Below: 3, 10 and 50 users priced with the Workspace licence counted, user caps, ring groups, AI, A2P 10DLC texting, Australia, porting and uptime SLAs, from each vendor’s own pages read on 8 November 2026, in US dollars unless marked A$.
Where Zian fits next to Dialpad or Google Voice
If the job is answering every caller and following up every lead, choose the AI agent first and the phone seats second; Zian AI is our pick for that job. Its agents answer inbound calls 24/7 as an AI receptionist that qualifies callers, books appointments, transfers and takes messages, and run outbound follow-up by voice calls, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, with answering-machine and voicemail handling.
SmartReach AI™ chooses the message, channel and timing of each follow-up; PrecisionPitch AI™ split-tests scripts against real outcomes. Zian works in 30+ languages and connects to HubSpot, Salesforce, HighLevel and Zapier; its home page counts 50,769+ qualified sales appointments set.
Dialpad’s AI Agents also answer inbound calls, so Zian is not the only AI here. The honest limit on Zian is access: it is in a partnership-application beta with no published prices, and each of its three listed plans, including Intel + Widgets (Free Forever), starts with a partnership application. To hand the work over instead, LeadsNow.ai runs managed, pay-per-result AI appointment setting on Zian, with leads answered in under 60 seconds, 24/7.
Dialpad vs Google Voice: the shortlist
Ranked for a team whose goal is answered calls and booked appointments. Disclosure: zian.ai publishes this list and Zian AI appears in it, ranked first; LeadsNow.ai is a sister business that runs on Zian. Rows 3 and 4 are the head-to-head.
| # | Option | What it is | AI that talks to callers | Price basis, as at 8 November 2026 |
|---|---|---|---|---|
| 1 | Zian AI (platform pick) | AI sales and reception agents platform, inbound and outbound | AI receptionist 24/7; outbound voice, SMS, email, WhatsApp, Instagram DMs, Facebook Messenger; 30+ languages | Partnership-application beta; no published prices; Intel + Widgets listed as Free Forever |
| 2 | LeadsNow.ai (done-for-you pick) | Managed AI appointment setting and lead generation that runs on Zian | Leads answered in under 60 seconds, 24/7; 50,769+ appointments | Pay-per-result |
| 3 | Dialpad | Standalone cloud phone system (Connect), plus contact-centre, sales and AI-agent products | AI Agents answer inbound calls and route by intent; English only for Agentic AI Agents | Connect Standard US$15 a user a month annual (US$27 monthly); AI Agents US$1.99 per billable voice conversation on the rates page, “Custom Pricing” on the pricing page |
| 4 | Google Voice | Calling add-on to Google Workspace; one-user standalone plans on Gmail, US only | None found that answers calls; Gemini notes on calls you take, English only | US$10, US$20 or US$30 a user a month plus a paid Workspace licence (Business Starter US$7 a user a month, annual commitment) |
Does Google Voice need a Google Workspace subscription?
For a team, yes. Google’s Compare Voice subscriptions table lists “Paid Google Workspace subscription” as the requirement for all three add-on tiers, and its Voice FAQ for administrators says Voice “is available as an add-on subscription to any Google Workspace edition”, so the cheapest route is Business Starter. The exception: Voice Starter and Voice Standard (Standalone), US$10 and US$20 a month, for one user on a personal @gmail.com account, “U.S. only”. Dialpad needs no Workspace, though its Google Workspace integration syncs contacts and shows Calendar, Gmail and Drive context.
workspace.google.com served us Australian dollars, so US-dollar Workspace prices come from an archived copy of Google’s pricing page, captured 7 November 2026: Business Starter US$7, Business Standard US$14 and Business Plus US$22 a user a month on the annual plan (“Save 16% with 1 year commitment”), up to 300 users. The capture prints no US-dollar no-commitment price, so the bill uses the annual rate. The page describes its promotion two ways: “up to 50% off your first 3 months” in the banner, and “only available for the first 20 users added, for 12 months” in a footnote. We price list rates. Our Quo vs Google Voice comparison prices the same prerequisite against Quo.
Dialpad vs Google Voice pricing, plan by plan
Both price per user per month. Google’s billing article says Voice is sold on “a monthly flexible subscription plan”, billed for the users you had each day of the previous month. Dialpad’s pricing page prints annual and monthly prices; the monthly figures sit in the page data behind its Monthly toggle.
| Plan | Price per user a month | User limit | What the tier adds |
|---|---|---|---|
| Google Voice Starter (Workspace add-on) | US$10 + Workspace licence | Up to 10 | One number for all devices, unlimited domestic calling, US texting, voicemail transcription, three-way calling, call transfers, call recording, desk phones |
| Google Voice Standard (Workspace add-on) | US$20 + Workspace licence | Unlimited | Multi-level auto attendants, ring groups, call queuing, eDiscovery, SIP Link, unlimited regional billing locations |
| Google Voice Premier (Workspace add-on) | US$30 + Workspace licence | Unlimited | Numbers outside your home country, automatic call recording, Google Vault, BigQuery reporting |
| Google Voice Starter / Standard (Standalone) | US$10 / US$20, no Workspace | One (personal Gmail, US only) | Standalone Standard adds auto attendants and AI note-taking, per the comparison table |
| Dialpad Connect Standard | US$15 annual or US$27 monthly | No cap found on the pricing page | Unlimited calls, meetings, messaging, real-time transcripts and call summaries, Departments with a Department IVR; manual call recording only |
| Dialpad Connect Pro | US$25 annual or US$35 monthly | No cap found on the pricing page | CRM integrations, 24/7 support, multi-office management, automatic call recording on shared lines |
| Dialpad Connect Enterprise | “Contact us for pricing” | “Unlimited office locations” | SSO, user access controls, “99.9% uptime” |
Four limbs change the totals. Dialpad warns that “The price you see on the website may differ from your actual price due to regional pricing and currency based on your country”, and its legal terms let it adjust unit prices if licences shift substantially to listed high-cost regions, including Singapore, Malaysia and the Philippines. Its page data carries a second monthly field reading US$18 and US$30; confirm at checkout. Its feature comparison ticks “Unlimited calling in the US and Canada” for Connect in one table but lists “Unlimited Domestic Minutes” as a paid Connect add-on in another. And Google says extra numbers for auto attendants and ring groups are free for now, but “we plan to apply limits and charges in the future”.
What 3, 10 and 50 users cost on Dialpad and Google Voice: the worked bill
List prices, computed by script on 8 November 2026, US dollars a month, before taxes, E911 and 988 fees, international calls and texting fees. Google columns add the Voice tier to the Workspace licence it needs, at the annual Workspace rate. Features are matched in three steps: a basic line; a phone menu and ring group (Voice Standard; any Connect plan, via a Department IVR); and AI call notes (Google’s admin article makes Business Standard the cheapest edition for Gemini notes; all Connect plans include AI Recaps).
| Team | Voice Starter + Business Starter (basic line) | Voice Standard + Business Starter (phone menu) | Voice Standard + Business Standard (phone menu + AI notes) | Dialpad Connect Standard: annual / monthly | Dialpad Connect Pro: annual / monthly |
|---|---|---|---|---|---|
| 3 users | US$51 (US$30 + US$21) | US$81 (US$60 + US$21) | US$102 (US$60 + US$42) | US$45 / US$81 | US$75 / US$105 |
| 10 users | US$170 (US$100 + US$70) | US$270 (US$200 + US$70) | US$340 (US$200 + US$140) | US$150 / US$270 | US$250 / US$350 |
| 50 users | Not available (Starter is capped at 10 users) | US$1,350 (US$1,000 + US$350) | US$1,700 (US$1,000 + US$700) | US$750 / US$1,350 | US$1,250 / US$1,750 |
| Voice line only, if you already pay for Workspace | US$30 / US$100 / not available | US$60 / US$200 / US$1,000 | US$60 / US$200 / US$1,000 | Unchanged | Unchanged |
Voice Standard plus Business Starter is US$27 a user, exactly Dialpad Connect Standard’s monthly price, so they tie at US$81, US$270 and US$1,350; Dialpad annual undercuts that by US$12 a user. With AI notes matched on the admin article’s edition list, Google rises to US$34; if the comparison table and Google’s June 2026 launch post are right, Business Starter qualifies and it stays at US$27.
The Sunk-Licence Rule: count the Google Workspace licence as a phone cost only if you would cancel Workspace on the day you cancelled Google Voice. If you would, Dialpad Connect Standard on annual billing (US$15) is cheaper than every Google column at 3, 10 and 50 users, and on monthly billing (US$27) it ties Voice Standard with a phone menu. If you would not, Voice Standard (US$20, no commitment) undercuts Dialpad monthly and loses to Dialpad annual, and Voice Starter (US$10, up to 10 users) undercuts both. Most teams keep Gmail either way, so for them the Voice line alone is the honest comparison.
An AI receptionist is a separate line on Dialpad; we found none to buy on Google Voice. At US$1.99 per billable voice conversation, 100, 300 or 1,000 billable AI conversations a month add US$199, US$597 or US$1,990. For staffed and per-minute alternatives, see our breakdown of AI receptionist costs for a small business.
Every call answered, every lead followed up. Zian’s agents answer inbound calls 24/7 as an AI receptionist and follow up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger, in 30+ languages. Apply For Partnership
User caps, ring groups and auto attendants
Both route calls to a team, with different ceilings. Google’s auto attendant guide says the feature “is available with the Voice Standard and Premier subscriptions”, and its ring group guide allows up to 50 members. Dialpad’s equivalent is the Department: its Departments vs Contact Centers article caps a Department at 25 seats and a Contact Center at 500, and says Contact Centers “require a Dialpad Sell or Support license”; its newer feature comparison (updated 22 October 2026) says “The Contact Center for Sales add-on was eliminated in V2” and shows Sell as not applicable.
| Feature | Google Voice | Dialpad Connect |
|---|---|---|
| Users per plan | Starter up to 10; Standard and Premier unlimited; Workspace Business plans up to 300 users, Enterprise plans no limit | No seat cap found for self-serve plans; invoiced contracts carry “A minimum user requirement” |
| Phone menu (auto attendant / IVR) | Standard and Premier add-ons; Standard standalone | Department IVR on Standard, Pro and Enterprise |
| Group that answers one number | Ring group, up to 50 members; round robin, simultaneous or fixed order | Department, up to 25 seats; simultaneous, longest idle, round robin or fixed order |
| Call queuing | Standard and Premier | Departments: “Basic” hold queue per the Departments article, though the feature comparison marks hold queue unavailable on Connect; advanced queues need a Contact Center (Dialpad Support) |
| Automatic call recording | Premier only (on-demand recording on every tier) | Pro and Enterprise only; manual recording on Standard |
| Offices / locations | Standard: unlimited regional billing locations; Premier: unlimited international billing locations | Pro: multi-office management; Enterprise: unlimited office locations |
At 50 users only Dialpad’s cap bites: one Google ring group holds everyone (50 is its limit); on Dialpad the team needs two Departments (how many you can create “depends on your Dialpad plan”, per its Department FAQs) or a Contact Center (Dialpad Support, from US$89 a user a month annually). Voice Starter at US$10 is the cheapest line here for a Workspace shop, but has no phone menu or ring group and stops at 10 users.
AI features: transcription, call notes and AI receptionists
Google Voice’s AI helps the person on the call; Dialpad sells an AI that takes the call. Google’s Voice product page says Voice uses Google AI for “blocking spam calls and transcribing voicemails to text automatically”. Its AI notes admin article adds Gemini “take notes for me”, which is “available only in English”, needs call recording switched on, and plays “This call is being recorded and captured by AI.” Google’s pages disagree on eligibility: the comparison table ticks Voice Starter (Workspace add-on), Standard, Premier and Standard standalone; the admin article lists only Business Standard and Plus, Enterprise Standard and Plus, with Voice Standard or Premier. Google’s June 2026 launch post takes the broader reading: “Available to all Google Workspace customers with Voice Standard and Voice Premier add-ons, as well as customers with Voice Standard standalone plans.” Our bill prices the stricter admin article, which can overstate Google’s AI-notes column by US$7 a user.
| Question | Google Voice | Dialpad |
|---|---|---|
| Voicemail transcription | Every tier | All Connect plans (“Voicemails to email with transcription”) |
| Live transcripts and call summaries | Gemini notes after the call, on eligible plans, English only | Real-time transcripts and AI Recaps on all Connect plans; Dialpad AI added eight more languages on 30 September 2026 |
| AI agent answers inbound calls | None found | AI Agents greet, gather the reason, handle routine requests, route by intent, and “schedule or reschedule appointments directly where configured” |
| Outbound AI | None found; policy bars automated calls and messages | A Greeting Skill supports “outbound appointment reminders” |
| Languages for the AI agent | Not applicable | “Agentic AI Agents are available in English with other languages coming soon” |
| Price of the AI agent | Not applicable | US$1.99 per voice and US$0.99 per digital conversation (A$2.99 / A$1.49); “Custom Pricing” on the pricing page |
| Bring Google’s own voice agents | None found on the Voice pages we read | A help article created 29 October 2026 documents routing calls to Google Dialogflow CX or CX Agent Studio on Pro and Enterprise; not on Connect Standard |
Dialpad’s AI receptionist page describes the agents, and its pricing page says “A conversation is billable only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup.” Its credits article adds that a session “is billed even if it includes a transfer to an agent, as long as a skill was called”, and to ask your Customer Success Manager if AI Agent is not in your account. The agent setup guide (30 October 2026) keeps agents English-only, though the 30 September release note extended Dialpad AI to eight languages, and the AI Agent overview puts the “Agentic AI Chatbot” in an Early Adopter Program. For per-conversation against per-minute billing, see our Dialpad vs RingCentral AI receptionist comparison.
The Dialpad + Google GECX Voice Agents article links the two vendors directly: Dialpad routes inbound calls to Google’s voice agents and takes the caller back by SIP REFER. It needs your own Google subscription (“Dialpad does not provision or resell Google services”) and is “not currently self-service”. We could not find an AI agent that answers calls on Google Voice’s pages, as at 8 November 2026: the plan comparison, product page, 55-article Voice admin index and the last 90 days of Workspace Updates Voice posts (one, on 8 October 2026, about Carrier Link). Google’s acceptable use policy says “Do not automate our system to place phone calls or send messages automatically.” Dialpad’s site also announces that “Dialpad and Ada are joining forces”; prices here are what its pages print today.
Texting and A2P 10DLC on Dialpad and Google Voice
Google Voice texting is for conversations, not campaigns. Google’s texting article says paid Voice texting “is available only in the US” and is “intended only for interactive conversations. It’s not intended for bulk messaging”. Behaviour that may be blocked includes the same text to many recipients and “Sending URL links”, and group texts top out at 8 participants. We could not find an A2P 10DLC step or fee on the Google Voice pages we read (comparison, billing, administrator FAQ, texting article, acceptable use policy), as at 8 November 2026.
Dialpad needs carrier registration first: its Campaign Registry article, updated 6 November 2026, says outbound texts from numbers without an “Approved” A2P campaign “will be blocked”. The Campaign Registry’s fees, “subject to change”: US$4 one-time per brand application, US$40 brand vetting for high-volume campaigns, US$15 one-time campaign vetting, and US$1.50 a month for a low-volume campaign (US$2 sole proprietor, US$10 high volume or a sole marketing or customer-care use case), plus a one-time US$100 number-pooling fee for customers “with more than 49 numbers that send SMS”, which a 50-user team texting from its own numbers would cross. Dialpad covers the first 250 outbound texts of every Connect user each month, pooled at office level on direct numbers only; after that, SMS is US$0.008 and MMS US$0.024 per segment from calling credits. See our guide to how long A2P 10DLC registration takes.
International numbers and calling, including Australia
Google’s supported-countries page offers a Google calling plan in 14 countries (the US, Canada, Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden, Switzerland and the UK) and Carrier Link or SIP Link in 34. For Australia it says “Google calling plans aren’t available”, so you need SIP Link Standard or Premier, bought through a partner. Numbers outside your home country need Premier, and SMS works only in the US and not on SIP Link numbers.
Dialpad says it supports “international local numbers in over 50 countries” and prices Connect Standard at A$20 a user a month annually (A$32 monthly) and Pro at A$35 (A$45), per its Australian pricing page data. Its international services FAQ lets a Connect user call their office’s country, the US and Canada at no charge; other countries are per minute from credits, and “Dialpad cannot guarantee a successful delivery of international messages.”
How to port a number from Google Voice to Dialpad
Dialpad’s number porting page says there is “No charge to port US and Canadian local numbers”, that you need a paid subscription first, and that “Local US ports can take as little as 3 to 5 business days” when details match, about 7 days on average, and 2 weeks or more with a mismatch. Its porting FAQ adds that toll-free ports are free too and international ports carry a fee.
- Workspace number: copy the port-out PIN from Google Voice, Number porting, in the Admin console; Google’s port-out article allows a 4 to 10 digit code. Personal number: unlock it first; Google’s porting article says this “costs $3 USD. But if your number was originally ported in from another carrier, there’s no charge.”
- Use the address on Google’s primary location, which “might be different from the billing address on your invoice”; US requests need “PIN and an address zip code”.
- In Dialpad’s Admin Settings, go to Office, Number Porting, enter the numbers, assign each to a user, shared line or device, verify by the automated call and sign the letter of authorisation.
- Keep Google Voice active until Dialpad confirms the port; Google warns that otherwise “the new provider could reject the port request”. Afterwards, ask Dialpad to remove its temporary number, or you pay for both.
Porting into Google Voice is slower: its porting FAQ says US ports take “no less than 10 business days and no more than 30”, and its porting requirements exclude toll-free numbers.
Uptime SLAs, trials and refunds
Google publishes the clearer uptime promise for a small team. The Google Workspace SLA, last modified 31 August 2026, commits to at least 99.9% monthly uptime and lists “Google Voice components of the Services” as covered. Credits are 3, 7 or 15 days of service, claimed by support case “within thirty days”, and downtime means a web-interface error rate above five percent. Google’s emergency calling article adds that during “a power outage, loss of your internet connection, or a Google Voice service outage, emergency calling will not be available”.
Dialpad’s pages word its promise differently: the pricing page lists “99.9% uptime” on Connect Enterprise, and its enterprise page says “100% Uptime SLA”, echoing a January 2021 press release for Enterprise users. We could not find a published uptime SLA for Connect Standard or Pro, as at 8 November 2026, after reading the pricing and enterprise pages, the legal index, llms.txt, the sitemap and a help-centre search for “SLA” and “uptime”. Dialpad documents failover to a non-Dialpad number for shared lines, but “Failover testing isn’t supported on Pro or Standard plans.”
| Item | Google Voice | Dialpad Connect |
|---|---|---|
| Published uptime commitment | 99.9% monthly, Workspace SLA, Voice covered; credits 3, 7 or 15 days, claimed within 30 days | “99.9% uptime” on Enterprise (pricing page); “100% Uptime SLA” (enterprise page); none found for Standard or Pro |
| Trial | Workspace Business plans: “No cost for 14 days” (archived pricing page) | Connect “free for 14 days”; payment method required; trial usable only in the country it was created |
| Billing basis | Voice: monthly flexible, per user per day, prorated; Workspace: annual commitment or flexible | Per user a month, annual or monthly |
| Refunds and cancellation | We did not score Google’s cancellation terms; Voice is charged at the start of each month for the previous month’s users | Refund if you cancel “within 3 days of the transaction date”; annual plans “do not qualify for a refund”; unused calling credits expire on cancellation |
Who each option is wrong for
- Zian is wrong for anyone who needs a published price today: it is in a partnership-application beta.
- LeadsNow.ai is wrong for teams that want to run the agents themselves, since it is a managed service.
- Dialpad is wrong for a Workspace team that wants no annual commitment and needs only a phone menu and ring group (Voice Standard is US$7 a user cheaper than Dialpad monthly), for anyone who needs a voice AI agent in a language other than English today, and for automatic call recording without Pro.
- Google Voice is wrong for teams that want an AI to answer or follow up, for texting at volume or with links, for Australian teams without a carrier partner, and for teams that do not otherwise want Workspace.
How we compared Dialpad and Google Voice
A vendor fact counts only when that vendor’s own pricing page, product page, help article, legal page or release note states it, read on 8 November 2026 in context for plan, beta and country limits. Where two of a vendor’s pages disagree, we print both. “We could not find” means we searched the vendor’s pricing and product pages, help centre, llms.txt where one exists, sitemap and the last 90 days of release notes or Workspace Updates posts, with a positive control on each saved file. Zian and LeadsNow.ai are described only from their own published claims.
Dialpad vs Google Voice: frequently asked questions
Is Dialpad cheaper than Google Voice?
It depends on whether you would buy Google Workspace anyway. If Workspace is bought only for the phones, Dialpad Connect Standard at US$15 a user a month on annual billing is cheaper than every Google combination we priced: US$150 against US$270 a month for 10 users with a phone menu. On monthly billing, Dialpad’s US$27 ties Voice Standard plus Business Starter. If you already pay for Workspace, Voice Standard at US$20 costs less than Dialpad monthly and more than Dialpad annual, and Voice Starter at US$10, for up to 10 users without a phone menu, costs less than both. Prices as at 8 November 2026.
Do I need Google Workspace to use Google Voice for a team?
Yes. Google’s Compare Voice subscriptions page lists a “Paid Google Workspace subscription” as the requirement for the Starter, Standard and Premier add-ons. The exception is one US user on a personal @gmail.com account, who can buy Voice Starter or Voice Standard standalone for US$10 or US$20 a month.
Does Google Voice have an AI receptionist?
We could not find one on Google’s Voice pages as at 8 November 2026. Google Voice uses AI to block spam calls and transcribe voicemail, and Gemini can take notes on calls you handle, in English only. Its acceptable use policy says “Do not automate our system to place phone calls or send messages automatically.” Dialpad’s AI Agents answer inbound calls at a listed US$1.99 per billable voice conversation.
How many users can Google Voice and Dialpad support?
Google Voice Starter supports up to 10 users; Standard and Premier have no user limit, though the Workspace Business plans stop at 300 users (Google lists no user limit for Enterprise plans), and a ring group holds up to 50 members. We found no seat cap on Dialpad Connect’s self-serve plans; one Dialpad Department holds up to 25 seats, and a Contact Center up to 500 with a Support licence (an older Dialpad article also names Sell).
Can an Australian business use Google Voice or Dialpad?
Google’s supported-countries page says Google calling plans are not available in Australia, so an Australian organisation needs SIP Link Standard or Premier, through Carrier Link or its own carrier, and Voice texting is US-only. Dialpad lists Connect in Australian dollars, from A$20 a user a month on annual billing, and supports local numbers in over 50 countries.
Your phone system rings. Zian makes sure every caller gets an answer and every lead gets a booking. AI receptionist and outbound follow-up by voice, SMS, email, WhatsApp, Instagram DMs and Facebook Messenger. Apply For Partnership
Where every figure on this page comes from
| Figure | Who published it | Link | Date read |
|---|---|---|---|
| Dialpad Connect Standard US$15 annual / US$27 monthly, Pro US$25 / US$35, Enterprise contact us; 99.9% uptime on Enterprise; Support from US$89; AI Agents “Custom Pricing”; billable-conversation definition; regional price warning; 50+ countries; older monthly field US$18 / US$30 | Dialpad | Dialpad pricing | 8 November 2026 |
| Connect Standard A$20 / A$32, Pro A$35 / A$45 | Dialpad | Dialpad Australian pricing | 8 November 2026 |
| AI Agents US$1.99 voice / US$0.99 digital per conversation; A$2.99 / A$1.49 | Dialpad | AI Agent rates | 8 November 2026 |
| AI receptionist answers, routes by intent, books “where configured” | Dialpad | AI receptionist | 8 November 2026 |
| Billed after a transfer if a skill was called; credits used by primary office | Dialpad | AI Agent Conversations Credits | 8 November 2026 |
| Agentic AI Agents English only; Greeting Skill outbound reminders | Dialpad | Create an Agentic AI Agent | 8 November 2026 |
| Agentic AI Chatbot in Early Adopter Program | Dialpad | AI Agent | 8 November 2026 |
| Dialpad AI in eight more languages, 30 September 2026 | Dialpad | Release Notes 26.09.30 | 8 November 2026 |
| Google Dialogflow CX / CX Agent Studio routing; Pro or Enterprise; not self-service | Dialpad | Dialpad + Google GECX Voice Agents | 8 November 2026 |
| Department IVR, Departments on all Connect plans, automatic recording Pro and Enterprise only, unlimited-calling rows, 250 SMS pooled | Dialpad | Dialpad Feature Comparison | 8 November 2026 |
| Department 25 seats; Contact Center 500 seats | Dialpad | Differences Between Departments & Contact Centers | 8 November 2026 |
| Minimum user requirement for invoiced contracts | Dialpad | Dialpad Billing FAQs | 8 November 2026 |
| Refund within 3 days; annual plans not refunded | Dialpad | Cancellation and Refund FAQs | 8 November 2026 |
| 14-day trial; trial usable only in originating country | Dialpad | Sign Up for Dialpad | 8 November 2026 |
| Brand US$4 + US$40 vetting, campaign vetting US$15, campaign US$1.50 / US$2 / US$10 a month; number pooling US$100 over 49 numbers; 250 outbound texts; US$0.008 SMS, US$0.024 MMS | Dialpad | Text Message Campaign Registry for Dialpad Customers | 8 November 2026 |
| Free calls within office country, US, Canada; international messages not guaranteed | Dialpad | International Services FAQs | 8 November 2026 |
| No charge for US/Canadian local ports; 3–5 business days; about 7 days average; toll-free 5–10 days | Dialpad | Number porting | 8 November 2026 |
| Toll-free ports free; international fee; Google Voice numbers unlock first | Dialpad | Porting FAQs | 8 November 2026 |
| 100% Uptime SLA | Dialpad | Dialpad for enterprise | 8 November 2026 |
| 100% uptime SLA for Enterprise, January 2021 | Dialpad | Press release | 8 November 2026 |
| Failover testing not supported on Pro or Standard | Dialpad | Failover in Dialpad | 8 November 2026 |
| High-cost-region unit-price adjustment | Dialpad | Dialpad legal | 8 November 2026 |
| Voice Starter US$10 (up to 10 users), Standard US$20, Premier US$30; multi-level auto attendants; AI for spam and voicemail | Google Voice product page | 8 November 2026 | |
| Standalone US$10 / US$20, one user, US only; paid Workspace required; feature-by-tier table | Compare Voice subscriptions | 8 November 2026 | |
| Monthly flexible billing; extra numbers not charged for now; E911 and 988 fees | How Voice billing works | 8 November 2026 | |
| Business Starter US$7, Standard US$14, Plus US$22, annual; 300 users; 16% saving; promotion wording; 14-day trial | Google (archived capture, 7 November 2026) | Google Workspace pricing | 8 November 2026 |
| Gemini notes: editions, English only, recording required, announcement | Let Google Voice take AI notes | 8 November 2026 | |
| AI notes available to all Workspace customers with Voice Standard or Premier, 16 June 2026 | Workspace Updates: AI note-taking in Google Voice | 8 November 2026 | |
| Auto attendants on Standard and Premier | Set up a Voice automated attendant | 8 November 2026 | |
| Ring groups up to 50 members | Set up Google Voice ring groups | 8 November 2026 | |
| Calling plan in 14 countries; Carrier Link / SIP Link in 34; Australia SIP Link only | Supported countries | 8 November 2026 | |
| Voice add-on to any Workspace edition; SMS US only; no porting in Canada | Voice FAQ for administrators | 8 November 2026 | |
| US-only paid texting; interactive only; blocked behaviours; 8 participants | Send & get text messages | 8 November 2026 | |
| “Do not automate our system to place phone calls or send messages automatically” | Voice Acceptable Use Policy | 8 November 2026 | |
| No 911 during power, internet or Voice outage | Call emergency services | 8 November 2026 | |
| Port-out PIN 4–10 digits; primary location address | Port out Voice numbers | 8 November 2026 | |
| US port-in 10 to 30 business days | Google Voice Porting FAQ | 8 November 2026 | |
| No toll-free port-in; 1,000 numbers per request (50 in Canada) | Number porting requirements | 8 November 2026 | |
| Unlock fee US$3 | Port your Google Voice number | 8 November 2026 | |
| 99.9% uptime; Google Voice covered; credits 3, 7, 15 days; 30-day claim | Google Workspace SLA | 8 November 2026 | |
| Carrier Link in 14 more countries, 8 October 2026 (only Voice post in 90 days) | Workspace Updates, Google Voice | 8 November 2026 | |
| Zian figure (50,769+ qualified sales appointments set) | Zian AI | zian.ai home page | 8 November 2026 |
| LeadsNow.ai claims (pay-per-result; under 60 seconds, 24/7; 50,769+ appointments) | LeadsNow.ai | leadsnow.ai | 8 November 2026 |